Don’t DIY your Website

I spent more than an hour on the phone with a good friend and colleague about his need to launch a marketing effort. I suggested his money would be best spent on a solid Web presence on which he could anchor other outreach efforts. He agreed. In principle.

Where our opinions diverted was in the execution. Smartly concerned with budget, his plan involved my guidance, an Odesk contractor and a former client that owed him some programming hours. Okay, a team effort. That can work sometimes.

It can also be slow, complicated and expensive. Here’s why:

Arranging multiple calendars for work sessions / deadlines / reviews / launch planning
Design and content feedback. More parties = more input = more time
More risk for misunderstanding of expectations re: time/cost/direction/roles

Multiple parties = more communication streams to manage
Varying opinions on additional services, like hosting, CMS, plugins, project management tools, etc.
Accountability. “Wait, I thought Ted was handling that … ?”

Cheaper upfront = more expensive in the long run
What happens when oDesk contractor is no longer on oDesk?
What happens to the budget when programmer runs out of his “owed” hours?

Our conversation came all the way around to why I paid a Web design firm to create my site even though I know enough to assemble a solid site using widely available templates and content management tools. This is what I told him:

Design firms dedicate hours/day to just your company’s site
Page mock-up feedback came from just me
I had a single source of contact

I had one designer/programmer focused on my site
My vendor had established, proven relationships with third-party services
A professional, credible company can be held accountable

Websites are a marketing investment: put your money in a proven vendor
I wanted to pay for a vendor’s specific specialty, instead of paying for what someone does part-time
Investment includes creative design experience and unique industry insight

I also explained that many of today’s Website services vendors create sites for much less than they did a few years ago. You can easily pay $50k for a site if that is what you need. If you need one for $3k, you can find someone who can design and help you run a highly functional and effective Website.

When it comes to creative services, especially Websites, don’t piecemeal it. Hire a proven vendor. When it launches and rocks your clients’ worlds, any trepidation you had about resources will vanish. Plus, your business will be better off for it because when you need a new Website, you can’t afford to not have new Website.

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